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Person centred care

Developing a workforce and community with behaviours, skills and competencies that support and drive person centred approaches to wellbeing, prevention, care and support.


Being person-centred is about focusing care on the needs of individuals, moving from "what is the matter with you" to "what matters to you". Ensuring that people's preferences, needs and values guide clinical decisions, and providing care that is respectful of and responsive to them.

Health and wellbeing outcomes need to be co-produced by individuals and members of the workforce working in partnership, with evidence suggesting that this provides better patient outcomes and costs less to health and care systems.

Working together

Bringing together the mental health, dementia, learning disability and end of life care programmes, we’re identifying the basic competencies and behaviours required by everybody who’s involved in ensuring patients and service users stay engaged, healthy and in control of their own choices.

We’re working with cross-system partners to build an understanding of the roles and responsibilities of practitioners and citizens and how they work in partnership to enable individuals to manage their own health and wellbeing with the support they need and choose.

The work will model the six principles produced by the People and Communities Board, alongside the New Models of Care Vanguard Sites, for changing the way that health and care relate to people and communities. The six principles require that:

  • care and support is person-centered: personalised, coordinated, and empowering
  • services are created in partnership with citizens and communities
  • focus is on equality and narrowing inequalities
  • carers are identified, supported and involved
  • voluntary, community and social enterprise and housing sectors are involved as key partners and enablers
  • volunteering and social action are recognised as key enablers.

These ‘six principles’ set out the basis of good person centred, community focused health and care.

We hope to be valued for what and who we are, no matter how broken we may seem from the outside.  We want to be offered choice to maintain our independence, dignity and sense of self worth. The challenge for the NHS and all health and care providers is to develop a mindset, which will preserve our freedom to help ourselves in true partnership.

Members of the Health Education England’s Patient Advisory Forum (PAF)

Our work

Take a look at the work we're doing to create a workforce with the right behaviours, skills and competencies to deliver person centred care.

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There are 850,000 people living with dementia in the UK, with numbers set to rise to over 1 million by 2025 and 2 million by 2051.

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Developing a learning disabilities workforce with the education, skills, values, knowledge and behaviours required to effectively deliver and improve learning disability services

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We’re working closely with colleagues in the Department of Health, NHS England, Public Health England and local authorities to promote what ‘good mental health’ looks like and helping partners train and shape the NHS workforce to deliver service c

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Our work on end of life care (EoLC) has been driven by our commitment to implement the workforce related recommendations in the ‘One Chance to Get it Right’ publication, produced by the Leadership Alliance for the Care of Dying People in June 2014

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