quote HEE facebook linkedin twitter bracketDetail search file-download keyboard-arrow-down keyboard-arrow-right close event-note

The Care Certificate

An identified set of standards that health and social care workers adhere to in their daily working life.

The latest versions of the free resources for the Care Certificate are now available on the webpages of Health Education England, Skills for Health and Skills for Care.

The Care Certificate is an identified set of standards that health and social care workers adhere to in their daily working life. Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support.



The Care Certificate is based on 15 standards, all of which individuals need to complete in full before they can be awarded their certificate:
  • Understand your role
  • Your personal development 
  • Duty of care
  • Equality and diversity
  • Work in a person centred way
  • Communication 
  • Privacy and dignity 
  • Fluids and nutrition
  • Awareness of mental health, dementia and learning disability
  • Safeguarding adults
  • Safeguarding children
  • Basic life support 
  • Health and safety 
  • Handling information 
  • Infection prevention and control 
Each standard is underpinned by full learning outcomes and assessment criteria.

All documents are available at the bottom of this page.

The Care Certificate Guidance is a document for assessors. It ensures the approach used to deliver the learning required meets the outcomes of the Care Certificate Framework document, as well as ensuring that there is a record of the assessment decisions that is auditable. 

Guidance on managing the Care Certificate in ESR is also available.

The Care Certificate Workbook

The Care Certificate Workbook is a free downloadable resource aimed at supporting the training process and helping employers and their new health and social care workers to cover parts of the Care Certificate.

The Care Certificate Workbook has been produced following the piloting of the Care Certificate, which indicated employers would value a free resource to help them. It has been developed using input from sector experts and reviewed by health and social care employers.

The workbook only covers some of the Care Certificate. The workbook can be used as a tool to assist delivering the Care Certificate and enable new health and social care workers to demonstrate their understanding on the knowledge content of the Care Certificate.

Health and social care employers will still need to provide appropriate practical training, supervision and workplace assessment - as these cannot be covered by a workbook.

This is a free online resource, the content should not be charged for.

Employers and learning providers are welcome to use the Care Certificate Workbook to support their work.The workbook content is provided online for free so more time and investment can be focused on practical training and workplace assessment parts of the Care Certificate. Please note that the Care Certificate Workbook is not available in a hard copy format. This is to ensure the resource can be produced and maintained free of charge to employers.

The Care Certificate and learning providers

Please be cautious of learning providers who may look to charge for this free information.

Please read this important statement regarding commerical training providers offering Care Certificate products.

Materials to support employers implementing the Care Certificate, including revised standards and guidance, are now available to download. 

The Care Certificate Standards

The 15 standards in the Care Certificate are:

  1. Understand your role
  2. Your personal development
  3. Duty of care
  4. Equality and diversity
  5. Work in a person centred way
  6. Communication
  7. Privacy and dignity
  8. Fluids and nutrition
  9. Awareness of mental health, dementia and learning disability
  10. Safeguarding adults
  11. Safeguarding children
  12. Basic life support
  13. Health and safety
  14. Handling information
  15. Infection prevention and control

A zip file containing all the workbooks is also available. You can also download a 'print friendly' version of the workbooks in this ZIP file.


Health Education England e-Learning for Healthcare (HEE e-LfH) has developed an e-learning programme to support the theoretical component of the Care Certificate.

Aimed at both students and their assessors, the e-learning programme provides sessions to support theoretical knowledge for each of the 15 standards and post-session questions to encourage reflection and discussion about how to apply each standard in their place of work. The programme has been developed using existing materials that were developed with the help of HEE, Skills for Care and Skills for Health.  The e-learning is free to access for health and social care professionals. 

Find out more about the Care Certificate e-learning programme


The Care Certificate Standards Self-Assessment Tool

Employers may want to use the self-assessment tool prior to health and social care workers commencing their induction. Induction can then be tailored, based on the workers self- assessment. The tool is not designed to be used as part of the selection process and can be used for both new starters and where the employer wishes to award the Care Certificate to existing staff or if necessary identify additional training needs.

Health and social care workers. Your employer may ask you to complete this self-assessment for the Care Certificate. Each of the standards is listed with a check list to allow you to rate your own knowledge and skills against the scale included in the document.

The Care Certificate Mapping Document

This document sets out how the Care Certificate maps across to other resources that are used within the health and social care sectors. It is a reference document for use by those who may need to make links between the different resources. It is designed to reduce duplication of effort in cross-referencing and mapping these resources.


We’ve developed slides to support the delivery of the basic knowledge for the Care Certificate.

These presentations complement the Care Certificate workbook and can be accessed via Skills for Care.

Important: Please note we have not published presentations for standards 10, 11, 12 and 13 as these areas may require specialist knowledge or expertise. The learning elements of those standards are available through the free Care Certificate workbook and can complement this further with your own internal training and workplace assessment.

  • Introduction - Care Certificate presentation
  • 1. Understand your role - Care Certificate presentation
  • 2. Your personal development - Care Certificate presentation
  • 3. Duty of care - Care Certificate presentation
  • 4. Equality and diversity - Care Certificate presentation
  • 5. Work in a person centred way - Care Certificate presentation
  • 6. Communication - Care Certificate presentation
  • 7. Privacy and dignity - Care Certificate presentation
  • 8. Fluids and nutrition - Care Certificate presentation
  • 9. Awareness of mental health, dementia and learning disability - Care Certificate presentation
  • 14. Handling information - Care Certificate presentation
  • 15. Infection prevention and control - Care Certificate presentation

Questions and answers

Two sets of questions and answers have been produced for the Care Certificate:

Please click here to view a video all about the Care Certificate.

The Care Certificate 'Certificate' template

A template of the partnership approved Certificate can be found below. This is to award employees who have completed the Care Certificate.

Employers also have the choice to implement their own logo onto the Care Certificate to issue. For these employers we must make you aware that the certificate is only valid if the Care Certificate logo remains on the top right and their organisation's appears on the bottom right. Please find an editable version below:

Please add your organisation logo - but ensure not to alter the layout or design of this template.

  • The Care Certificate graphic device  - to be used on all Care Certificate materials - top left of documents - your organisation logo can go top right.



If you found this content useful you can share it on your favourite social network:

Or just grab the url to share wherever you like:

Related Documents

Expand Collapse

Care Certificate

Important information regarding the Care Certificate and training providers, including e-learning

Read more

Related Content

The Care Certificate Background

The Care Certificate was launched in April 2015 for support workers across health and social care in England.

Read more