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Integrated Care

Integrated Care is one of five transformation theme programmes established across the West Midlands. 


Integrated Care is essential to the successful transformation of health and social care. Workforce development, when effectively aligned with organisational development and system leadership, is a key enabler of integration.

This programme is a patient centric and ‘whole system’ based approach to workforce development required to improve services and deliver health and social care reform. We aim to develop a capable workforce to support integrated care pathways and the introduction of new models of care.


It is our collective responsibility through this theme group to develop a sufficiently skilled workforce with common standards and portable qualifications that will enable the delivery of integrated patient care across different care settings. We will:

  • Support a multi-disciplinary approach to shared learning and co-working
  • Embed sustainability through actively engaging to achieve sector-wide buy-in and adopting a sustainable ‘train the trainer’ approach where appropriate

We will achieve this through working in collaboration with other transformation themes and partner organisations, producing an evidence base for workforce development that will support commissioning priorities and service transformation.

Priorities and governance

Four distinct but inter-related priorities were identified with our stakeholders. These are being addressed through four separate multi-agency workstreams, as set out below:

Workstream 1 

We will develop the formal and informal (unpaid) workforce to deliver care using digital innovations for service users with complex co-morbidities as well as for people in the wider population who are experiencing the ageing process.

Workstream 2

We will have a long term service vision and workforce profile that is agreed with commissioners and providers.

Workstream 3 

We will develop effective integrated working across all pathways in respect of delayed discharge and reducing hospital admissions to improve the experience of patients/service users, promoting choice and empowerment.

Workstream 4 

We will enable an appropriately trained/educated/supported existing and future workforce across health and social care to deliver the competencies required to achieve integrated care and support people to age well.

Each work stream has a working group established to support delivery of its work and is accountable to the Integrated Car Executive Steering Group, which is chaired by the Programme’s Executive Sponsor, Tracy Taylor (Chief Executive of Birmingham Community Healthcare Trust). A Partnership Group has also been established to ensure continued involvement with stakeholders.  Membership is representative of the constituency of the LETCs, including social care representation.  

Opportunities to contribute and be involved

We value the expertise and assistance of our stakeholders in ensuring that the Programme remains relevant, helps to deliver service transformation and improved care. We are committed to providing opportunities to engage at different levels through our workstreams, Partnership Groups, workshops and other events.   We are also developing HEE web space (link to website here) to assist with the dissemination of best practice and resources developed through the programme. 

Best practice and sustainability

This programme provides a vehicle for expanding and applying the work that has already been undertaken on integrated working, including the Older Adults Workforce Integration Programme

The best practice developed will be scaled up and spread during this programme in a way that is sustainable beyond the 2-3 year life of this programme. There will, therefore, be opportunities to test the tools and resources, e.g. training programmes, approaches to workforce planning in a wide range of care settings and geographical areas, supporting its adoption and adaptation in a way that is meaningful for local populations and communities. This will, for example, recognises the different challenges in achieving integrated working in rural and urban environments as well as the complexities of multiple partners, commissioners and service providers, working across the boundaries of health and social care.

Contacts for further information


Programme Manager, julian.mellor@bhamcommunity.nhs.uk Tel: 01214667474, 07720343443


Programme Lead, HEE sarah.copley@wm.hee.nhs.uk Tel: 07775 560249

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