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Quality and Contract Performance Management (QCPM)

Our local teams in London evaluate the quality of the education they commission using a shared approach.

The Quality and Contract Performance Management (QCPM) system continues to have an important impact in the monitoring of the quality of non-medical education and training programmes commissioned by Health Education England (HEE) working across London and the South East (LaSE).

QCPM assures the quality of the following healthcare professional programmes;

  • Pre-registration - nursing adult, nursing child, nursing learning disabilities and nursing mental health, midwifery, human nutrition and dietetics, podiatry, operating department practitioners, physiotherapy, occupational therapy, speech and language therapy, diagnostic and therapeutic radiography
  • Community nursing - health visiting, school nursing and district nursing
  • Clinical psychology and child psychotherapy
  • Improving Access to Psychological Therapies programme (IAPT)    
  • Physician associates
  • Workforce development
  • Cytology.


Interpreting Results

  • Red – Serious concerns about aspects of performance and immediate action needs to be taken to rectify the problem
  • Low Amber – Several areas of concern where improvements need to be made
  • High Amber – A few areas for concern where improvements need to be made
  • Green – no significant areas for concern.



What are the ratings for?

The ratings will enable HEE to measure and monitor how education providers (EPs) are performing each year against an agreed set of targets.

Why are ratings important?

This information will help to drive up standards of education and training for healthcare professional programmes.

Isn’t this about naming and shaming education providers? 

No, it’s a standardised way of measuring performance in a standard format across London and the South East geography. It also provides a way of focussing on innovation within high performing EPs and share best practice.

Does a red rating mean the overall standard of education provided is poor? 

No.  A red rating does not mean that the overall standard of education provided is poor. It may mean the Education Provider has not recruited students with the necessary ability to succeed or that the Education Provider needs to provide more, or different support to students with particular needs.

Or the education provider may not have successfully involved NHS service staff in developing recruitment marketing and programme content so that people who qualify in a profession may not have had enough experience of working in particular NHS environments, for example in deprived communities. This means that whilst those who qualify can work safely in the NHS they will need extra support to help them move into some areas.

As a learner should I use these ratings when choosing a course? 

You should not use these ratings in isolation when making a decision. Our ratings are only part of the bigger picture and focus on value for money and fitness for purpose. Fitness for purpose means the suitability of newly qualified professionals to perform the roles required to deliver NHS services.

Professional regulatory bodies such as the Health and Care Professions Council (http://www.hcpc-uk.co.uk/) and the Nursing and Midwifery Council (http://www.nmc-uk.org/ ) produce quality reports for education providers, as do the Quality Assurance Agency for Higher Education (http://www.qaa.ac.uk/InstitutionReports/Pages/default.aspx).  

Other organisations publish guides to university courses, for example The Times and Guardian Good University Guides (http://www.thetimes.co.uk/tto/public/gug/) and (http://www.theguardian.com/education/universityguide).

The Higher Education Funding Council for England also carries out an annual National Student Survey (http://www.hefce.ac.uk/lt/nss/)

 If red rated institutions don’t improve what will happen? 

HEE would expect that by working closely with education providers and supporting them that they would improve and move to an amber rating.

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