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Care Certificate Toolkit

This toolkit has been designed to act as a guide as you start to implement the Care Certificate in your area. The materials are optional to use and are only suggestions to help you prepare. All information and documentation will need checking and customising for your own specific needs.


This guide was possible following a combined contribution from trusts within North West London. All documents are available to download at the bottom of this page.  

Quality Assurance: This paper introduces quality assurance – the benefits of following toolkit guidance.

Mapping tool: Subject matter experts who currently deliver training for this staff group on induction, maps whether the current Induction training will cover the requirements of the Care Certificate and links to national mapping guidance.

Workbook: A generic workbook with assessment criteria and action plan to be customised for your area.

Additional Workbook Resources: Since the Care Certificate was launched and before the national workbook was implemented, some trusts looked at how evidence was assessed and decided to take out the practical elements of assessment for use in the work area. The theory workbook would be used in conjunction with classroom based learning/ homework or as part of a portfolio or in the future an e portfolio. These are now in a generic template for you to customise if you are still looking for the best way that suits your needs:

Acknowledgement to Central London Community Health Care Trust, Central and North West London Trust and Hounslow & Richmond Health Care Trust who collaborated to produce these workbooks.

Assessment guidelines: An example of what to consider, when and how assessment should take place.

Hints and Tips for assessing the Care Certificate in General Practice: During the piloting phase of the Care Certificate, colleagues in general practice put feedback to good use to make a hints and tips guide to assessing some of the standards of the Care Certificate in general practice. This may be used as a guide and in addition to the assessment criteria to help you think of scenarios or ways to demonstrate the HCAs understanding in the primary care setting. Acknowledging North West London CCG leads for sharing this resource.

Communication plan template: will help you to structure the publicity and information needed ahead of the launch in April.

Timeline flow chart: another way to be able to plan with other multidisciplinary teams.

Local Ward/Dept staff Noticeboard poster: specific poster for advertising the named leads for the Care Certificate in areas or within the learning and development teams.

HENWL Care Certificate Leaflet: to help inform senior briefing and the context of the Care Certificate.

NWL Information poster

HENWL Care Certificate Pocket guide

Electronic Staff Record (ESR) Minimum Data Set: Initial guidance from NW England. This is work in progress but the following information may be used as a guide to what information needs to be collected by employers to evidence completion of the Care Certificate.

Recommendation of QCF levels: Guidance on understanding educational levels.

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