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Emergency care

The demand for emergency care is increasing but a high proportion of patients that arrive at A&E could be better helped by other services if they were more accessible.


The HEKSS emergency care programme aims to educate, train and support a workforce that ensures people with urgent or emergency care needs can access the most appropriate service at the right time in the right place.

The key objectives of the programme are to:

  • tackle historic workforce shortages in emergency medicine
  • understand the skills and competencies required to deliver urgent and emergency care and to ensure the development of a workforce that supports this
  • work with the region’s commissioners and providers to understand patient pathways and patterns of admissions to enable targeted education and training
  • collaborate with the other skills development strategy pathways to reduce emergency admissions where possible through education and workforce intervention
  •  engage and support national recommendations and pilots

Progress in the first year

Our year one priorities focused on tackling staff shortages in emergency departments across the region. Specifically, we looked at how to address poor recruitment into higher emergency medicine and supporting senior decision making by developing the current emergency department workforce.

We also supported an innovative project by NHS South East Coast Ambulance NHS Foundation Trust to develop specialist practice training for clinical advisors working in the region’s NHS111 and 999 emergency operations centres. See our ‘Making the Difference’ booklet and short film for more information on this initiative.

Further details

If you would like to find out more about the programme, the current workstreams or to participate in one of the reference groups please contact programme manager Eileen Sanderson at esanderson@kssleadership.nhs.uk.

Join the HEKSS Emergency Care Programme Network for updates and information relating to urgent and emergency care in Kent, Surrey and Sussex.

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